Add prepaid credits
Axiomatic cloud workspaces run on a prepaid USD credit balance. Imports, ledger posting, API writes, and AI-assisted review draw from that balance. When the balance reaches $0, write actions in that workspace pause until you add more credits. You can still view reports and existing data.
Who can add credits
Owners and Admins on the workspace can open Admin → Billing, add a payment method, and purchase credits. Accountants and Viewers may see balance and usage if they have billing view permission, but only owners and admins can buy credits.
If you were invited to a workspace but have not accepted the invite yet, open the invite email from Axiomatic and complete signup first. An admin who is already on the workspace can add credits while you finish accepting.
Add a card and purchase credits
- Sign in at app.axiomatic.financial.
- Use the organization switcher in the header to select the workspace you want to fund.
- Open Admin → Billing.
- Under Payment method, choose Add a card. Stripe opens in a secure flow to save your card. Return to Axiomatic when setup completes.
- Under Amount, select $10, $25, $50, or $100. For heavy import or migration work, $50 or $100 is a practical starting point.
- Choose Add [amount] credits to charge the selected card. If you have no card on file yet, Stripe Checkout may open instead; complete payment there and return to the app.
- Confirm the balance updates at the top of the page. Your implementation team can resume imports, review queues, and posting.
Auto-recharge (optional)
On the same Admin → Billing page, scroll to Auto-Recharge:
- Turn on Automatically add credits when balance is low.
- Set When balance falls below (for example $5.00).
- Set Recharge amount (for example $50.00).
- Choose Save Settings. A saved card on file is required for auto-recharge to run.
After you purchase
Usage history and per-unit rates appear on Admin → Billing. For the public rate card, see Pricing or Accounting → Pricing inside the app.
Consultants and accountants working inside a client workspace see that client’s balance on Admin → Billing when their role allows it. Credits always apply to the active workspace, not your personal account across other workspaces.
Troubleshooting
| Situation | What to do |
|---|---|
| Admin → Billing is missing | You need Owner or Admin on this workspace. Ask an existing admin to purchase credits or upgrade your role on Admin → Team. |
| Balance still $0 after paying | Wait a minute and refresh the page. If it persists, note your Stripe receipt and contact support. |
| Empty badge on the balance | Purchase credits using the steps above. Writes resume once the balance is above zero. |
| Payment error in the app | Use Try Stripe Checkout on the error panel, or Send to support to open a request with billing context. |
| You never accepted your invite | Use the invite link in email to join, or ask an existing admin on the workspace to add credits for you. |